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FREQUENTLY ASKED QUESTIONS

 

ORDERS

 

How can I place my order?
You are able to place your order by sending us an email on customercare@homemate.com.mt, through our Homemate Online Shop, via our FB page or sending us a message through our online chat service on our website. Homemate Online Shop purchases are required to be paid in full and our Customer Care Reps will revert with further information with regards to your delivery. Other orders will be confirmed following full payment of a 50% deposit after stock items availability is confirmed. Any balance due for confirmed orders can be paid upon collection / delivery. Please check our Terms and Conditions page for full information.
Any orders for which no deposit is paid, can only be retained for a maximum period of 2 days, following which, items are released.

 

How can I pay a deposit?
A deposit, or full balance amount, can be paid through the Online Payment tab on our website. You would need to create an account to access the system.

 

Are all items listed on the website?
We strive to have all of our items listed on the website including full specifications, however if you cannot find a certain product online or require more information, please send us an email on customercare@homemate.com.mt for us to confirm availability instore and provide information requested.

 

Can I opt for collection rather than delivery?
Yes, you may opt to collect your confirmed order from our shop or warehouse. Please ensure you have all necessary paperwork for collection by visiting our Customer Care Desk in store.

 

How can I pay in store?
Homemate accepts cash, Visa, Mastercard, American Express and all local bank debit cards.

 


 

WARRANTY & RETURNS

 

What is our return policy?
Items can be returned within 7 days from date of purchase. Unused items must be brought back to us in full packaging together with proof of purchase (receipt); Please note that items such as pillows, underwear, toilet seats, personal grooming products etc.. that are noted as hygienic products, cannot be returned.

 

What are our warranty terms?
If a product becomes faulty during the period of the warranty you are requested to notify us by email on customercare@homemate.com.mt and our Customer Service Reps will assist you as needed. If applicable, you will be requested to return the item to Homemate for this to be checked by the Agent. Following report from Agent, item may be repaired or exchanged depending upon fault incurred.

 


 

DELIVERIES & ASSEMBLY

 

Do we offer international shipping?
No, Homemate does not offer international shipping.

 

Does the furniture we offer require assembly?
Yes, most of the furniture available require assembly since this is offered flat packed. Most of the products are specifically designed to be simple to assemble, so a customer could do it at home. Assembly instructions are always included in the packaging however, if for any reason, this is missing, please contact customercare@homemate.com.mt for further assistance.

 

Do we offer assembly?
Yes we do offer assembly. If you opt for a purchase through our Homemate Online Shop, our Customer Service Reps will ask if you wish this service and advise charges.

 

Will the assembly be on the same day as delivery?
We strive to offer assembly on the same day of delivery; however, this may not always be possible. Our Customer Service Reps will try their best to liaise with our delivery and installation teams to offer the best solutions to your needs.

 

What does the assembly service include?
The assembly service includes, assembly of any furniture that requires installation
Please note that assembly service does not include fixing of furniture to gypsum walls. Assembly rates exclude electrical and plumbing works. Assembly for doors does not include removing of current doors installed.

 


 

MISCELLANEOUS

 

Do you have a loyalty program?
Yes, you may register with our Lava Rewards Scheme to benefit from points from purchases from 43 outlets. Pls visit www.lavarewards.com.mt for more information.

 

Are we pet friendly?
Yes Homemate is pet friendly.

 

Where can I park?
Customers shopping at Homemate may make use of free parking around the shop perimeter. This also includes reserved spaces for persons with special needs. A convenient parking area is also available close to Homemate at a reasonable fee. (please note that this parking area is not operated by Homemate Co. Ltd).

 


 

DISCLAIMER

 

• All prices quoted are VAT included.
• Pictures of models shown on this web site are not to scale and colours may vary.
• Homemate reminds patrons that they should cross check products against item code, barcode, description and price with label located on the shelf talker before approaching cash tills for payment.
• Prices at sales points are final.
• Offers and promotions are valid until stock lasts